FAQs

Welcome to the Unique Ink Lab FAQs page. Since our founding on March 7, 2019, in New Orleans, LA, we have been dedicated to creating high-quality wooden wall décor and signs that add charm and personality to every space. This page is designed to provide clear answers to common questions about our products, ordering, shipping, and policies.

About Unique Ink Lab

Q: What is Unique Ink Lab?
A: Unique Ink Lab is a specialty online store offering handcrafted wooden wall décor and signs. Our mission is to provide beautifully designed, durable pieces that enhance homes, offices, and gifting occasions.

Q: When was Unique Ink Lab founded?
A: We were founded on March 7, 2019, in New Orleans, Louisiana. Since then, we have grown into a trusted online destination for high-quality wooden décor across the United States.

Q: Where can I shop your products online?
A: You can explore our complete collection at https://uniqueinklab.com.

Ordering & Payment

Q: What are the payment methods accepted at Unique Ink Lab?
A: We offer multiple secure payment options: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. All payment options are available at checkout.

Q: What is the order cut-off time?
A: Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after this time will be processed the following business day.

Q: Can I modify or cancel my order?
A: Orders are processed quickly (handling time 1–2 business days), so we recommend contacting us immediately at support@uniqueinklab.com or +1 504-766-7398 if you need to modify or cancel your order.

Shipping & Delivery

Q: How long does shipping take?

  • Handling Time: 3–5 business days (Mon–Fri)
  • Transit Time: 6–10 business days (Mon–Fri)
  • Estimated Total Delivery: 9–15 business days

Q: Do you ship internationally?
A: We offer international shipping.

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns for both defective and non-defective items in new condition.

  • Return Method: By mail
  • Return Window: 30 days
  • Refund Processing Time: 5 days
  • Restocking Fees: None
  • Return Shipping Costs: Customers are responsible unless the item was defective or damaged

Q: Can I exchange an item?
A: Yes. Exchanges are accepted under the same conditions as returns. Please contact us at support@uniqueinklab.com to initiate an exchange.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after we receive the returned item.

Product Information

Q: Are your products handcrafted?
A: Yes. All our wooden wall décor and signs are carefully handcrafted to ensure quality and durability.

Q: Can I customize my order?
A: Some of our products allow personalization. Please check individual product listings for customization options.

Q: Are your products eco-friendly?
A: We prioritize responsible sourcing and use materials that are safe and durable. Our products are designed to last, reducing waste.

Customer Support

Q: How can I contact Unique Ink Lab?
A: You can reach us via:

Q: What are your customer support hours?
A:

  • Monday–Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

At Unique Ink Lab, we are committed to providing exceptional products and service. If your question isn’t answered here, please contact our support team—we’re happy to help.

Visit our store: https://uniqueinklab.com