FAQs

Welcome to the Unique Ink Lab FAQs page. We’ve compiled answers to some of the most common questions about our Wooden Essentials, ordering process, shipping, returns, and more. If you need further assistance, feel free to contact us directly.

1. What products does Unique Ink Lab offer?

At Unique Ink Lab, we specialize in Wooden Essentials—crafted to bring timeless elegance and warmth to your home. From decorative pieces to functional wooden items, each product is made with precision and care.

2. When was Unique Ink Lab founded?

Unique Ink Lab was proudly established on March 7, 2019, and has since been committed to delivering quality wooden products with exceptional service.

3. What are your business hours?

We operate Monday through Friday. Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time will begin processing the same day.

4. What is the order handling and delivery time?

  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Estimated Total Delivery Time: 4–7 business days depending on your location

5. Do you offer free shipping?

Yes, we offer free shipping on all orders, with no minimum purchase required.

6. Do you ship internationally?

Currently, we ship to all destinations within the United States. International shipping options will be available soon.

7. What payment methods do you accept?

We accept a wide range of secure payment options, including:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
All payment methods are available at checkout.

8. Can I return a product?

Yes, we accept returns within 30 days of delivery for both defective and non-defective products. Items must be in new condition and returned via mail.

  • Restocking Fees: No restocking fees apply
  • Return Shipping Cost: Customers are responsible for return shipping unless the item was defective or damaged

9. How do I exchange an item?

We do accept exchanges. If you received the wrong item or simply want something different, contact us to arrange a return and exchange process.

10. How long does it take to process a refund?

Once we receive and inspect the returned product, refunds are typically processed within 5 business days.

11. How can I contact Unique Ink Lab?

If you have questions or need support, our customer service team is here to help.

12. Do you charge sales tax?

Sales tax is applied where required by law and will be calculated at checkout based on your location.

13. Can I track my order?

Yes. Once your order ships, a tracking number will be sent to your email so you can monitor its progress in real-time.

14. What if my order arrives damaged?

If your item arrives damaged or defective, please contact us immediately with photos of the product. We will arrange a free return or replacement as needed.

If your question wasn't answered here, don't hesitate to reach out. We're always happy to help.

Thank you for choosing Unique Ink Lab — where craftsmanship meets creativity.