Refund & Return Policy

At Unique Ink Lab, founded on March 7, 2019, we are committed to providing high-quality handcrafted wooden wall décor and signs. We take pride in our products and want you to be completely satisfied with your purchase. This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for orders placed through our website https://uniqueinklab.com.

Returns

We accept returns for both defective and non-defective items under the following conditions:

  • Return Window: 30 days from the date of delivery
  • Product Condition: Items must be in new condition
  • Return Method: By mail
  • Restocking Fees: None
  • Return Shipping Costs: Customers are responsible unless the item was defective or damaged upon arrival

To initiate a return, please contact our support team at support@uniqueinklab.com.

Exchanges

We accept exchanges for eligible products. If you would like to exchange an item for another product, size, or style, please reach out to our customer support team. Exchanges are subject to the same return conditions listed above.

Refunds

  • Refunds will be processed within 5 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used at checkout unless otherwise agreed upon.
  • For defective or damaged items, Unique Ink Lab covers return shipping costs.

Shipping & Delivery

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Estimated Delivery: 4–7 business days depending on customer location
  • Shipping: Free on all orders

Payment Methods

We accept secure payments via Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. All payment methods are available at checkout and are fully encrypted for your security.

Contact Us

For any questions regarding refunds, returns, or exchanges, please contact us:

Customer Support Hours:

  • Monday–Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

At Unique Ink Lab, we are committed to ensuring a smooth and transparent return and refund process. Our goal is to make your shopping experience safe, enjoyable, and risk-free.

Shop our handcrafted wooden wall décor: https://uniqueinklab.com